Shipping policy
Order Processing
- All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped, including tracking information to monitor your delivery.
Shipping Rates & Delivery Times
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times vary based on the shipping method selected and your location. Typically, deliveries take between 1-5 business days for domestic orders.
Shipping Destinations
- At this time, we only ship within the United States. We do not offer international shipping.
- Please ensure your shipping address is accurate and located within the United States to avoid any delays or cancellations.
Order Tracking
- Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking information to update.
Lost or Delayed Shipments
- While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances such as weather or carrier issues. We recommend contacting the carrier directly with your tracking number for assistance in such cases.
- If your order is significantly delayed or appears to be lost, please reach out to our customer service team at info@aeroplexlabs.com.
No Returns or Exchanges
- All sales are final. We do not accept returns, exchanges, or cancellations.
- If your order arrives damaged or defective, please contact us at info@aeroplexlabs.com within 48 hours of delivery with photos of the damage and your order details. We will work with you to resolve the issue.
Customer Support
If you have any questions or concerns regarding your order, please contact our support team at info@aeroplexlabs.com. We are committed to providing excellent service and ensuring a smooth shopping experience.
